Verizon Retaliates with Cease and Desist Letter to Netflix

/ Jun 5, 2014

Netflix acquires three new indie flicks

The Verizon/Netflix feud continues with Verizon’s response to the video streaming giant’s new buffering message. The browser message, widely covered in the media this week, faulted the ISP in particular for slow streaming on the popular video hub. Now, Verizon’s lashed back with a cease and desist letter to Netflix.


The letter, written by Randy S. Milch, executive vice president of Verizon’s public policy and general counsel, calls Netflix’s message a “false accusation” and insists, “There is no basis for Netflix to assert that issues with respect to playback of any particular video session are attributable solely to the Verizon network.”

Netflix does rely on a number of ISPs for their broadband services, though it only pays Comcast and Verizon for the privilege. Verizon Fios was ranked eighth-best by Netflix’s “speed index,” which keeps track of how each broadband provider performs on a monthly basis.

Milch’s letter also makes some demands. Besides asking (read: telling) Netflix to take down the “notices” naming the ISP, Verizon also demands that Netflix “provide a letter to Mr. Yuri Victor (the man who first tweeted the error message) that his experience in viewing a Netflix video was solely attributable to the Verizon network” as well as a list of all the Netflix users who received such messages so that the streaming giant can defend its claims of Verizon’s sole responsibility for viewing delays.

If Netflix can’t do that to Verizon’s satisfaction, legal recourse it is…

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